Shipping

Shipping Policy

For The Ordinary customers, the sections below set out processing, delivery, and tracking. This page applies specifically to theordinaryu.shop.

What The Ordinary customers should know about delivery issues
For The Ordinary customers at theordinaryu.shop, this section explains delivery issues. If the tracking record identifies a delivery issue, or if an order arrives damaged or incomplete, contact Support@Theordinaryu.shop or 5419162323. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

processing and transit at The Ordinary
The following processing and transit guidance applies to the The Ordinary storefront at theordinaryu.shop. We normally prepare orders within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

How The Ordinary handles returns after delivery
For purchases made through theordinaryu.shop, The Ordinary applies the following guidance on returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

What The Ordinary customers should know about delivery area
Customers using theordinaryu.shop can rely on the following The Ordinary guidance about delivery area. Our delivery area is limited to addresses within the United States. Standard shipping is free.

What The Ordinary customers should know about tracking and addresses
For The Ordinary customers at theordinaryu.shop, this section explains tracking and addresses. As soon as tracking is available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryu.shop
Phone: 5419162323
Physical address: 542 W 29th St, Cheyenne, Wyoming, 82001, United States