About Us

For The Ordinary customers, the sections below set out the store and its service commitments. This page applies specifically to theordinaryu.shop.

Details from The Ordinary on service commitments
For The Ordinary customers at theordinaryu.shop, this section explains service commitments. The store follows practical customer-service commitments: transparent product information, free standard U.S. shipping, responsive assistance, secure checkout, and a 30-day no-reason return and exchange option with return shipping paid by the store. We do not rely on invented brand stories or unsupported product claims; our goal is to earn trust through consistent service and policies customers can understand.

The Ordinary: questions and support
The Ordinary publishes this questions and support guidance for customers using theordinaryu.shop. Questions about our store or products are welcome at Support@Theordinaryu.shop or 5419162323.

The Ordinary: our store
The following our store guidance applies to the The Ordinary storefront at theordinaryu.shop. The Ordinary operates as an independent online store offering a carefully selected range of The Ordinary. We aim to make product discovery clear, ordering straightforward, and post-purchase support dependable.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryu.shop
Phone: 5419162323
Physical address: 542 W 29th St, Cheyenne, Wyoming, 82001, United States