Refund

Refund Policy

Use this guide from The Ordinary to review returns, exchanges, and refunds. This page applies specifically to theordinaryu.shop.

exceptions at The Ordinary
Customers using theordinaryu.shop can rely on the following The Ordinary guidance about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

How The Ordinary handles condition of returns
This condition of returns section covers orders and visits through theordinaryu.shop for The Ordinary. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

order problems at The Ordinary
This order problems section covers orders and visits through theordinaryu.shop for The Ordinary. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

How The Ordinary handles eligibility
The Ordinary publishes this eligibility guidance for customers using theordinaryu.shop. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Our approach at The Ordinary to starting a request
This starting a request section covers orders and visits through theordinaryu.shop for The Ordinary. When requesting a return or exchange, contact us at Support@Theordinaryu.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

The Ordinary: refund timing
For The Ordinary customers at theordinaryu.shop, this section explains refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

support at The Ordinary
The Ordinary publishes this support guidance for customers using theordinaryu.shop. For return or exchange assistance, contact Support@Theordinaryu.shop or 5419162323.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryu.shop
Phone: 5419162323
Physical address: 542 W 29th St, Cheyenne, Wyoming, 82001, United States