FAQ

Frequently Asked Questions

For The Ordinary customers, the sections below set out frequently asked shopping questions. This page applies specifically to theordinaryu.shop.

Details from The Ordinary on contact options
For The Ordinary customers at theordinaryu.shop, this section explains contact options. How can I contact you?
Email Support@Theordinaryu.shop, call 5419162323, or write to 542 W 29th St, Cheyenne, Wyoming, 82001, United States.

Details from The Ordinary on returns and exchanges
Customers using theordinaryu.shop can rely on the following The Ordinary guidance about returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

Our approach at The Ordinary to return shipping
The Ordinary publishes this return shipping guidance for customers using theordinaryu.shop. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

Details from The Ordinary on payment methods
For The Ordinary customers at theordinaryu.shop, this section explains payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

Details from The Ordinary on shipping cost
For The Ordinary customers at theordinaryu.shop, this section explains shipping cost. Do you offer free shipping?
Yes. Standard delivery within the United States is free.

How The Ordinary handles tracking
The Ordinary publishes this tracking guidance for customers using theordinaryu.shop. How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout.

How The Ordinary handles refund timing
For purchases made through theordinaryu.shop, The Ordinary applies the following guidance on refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

How The Ordinary handles products
For purchases made through theordinaryu.shop, The Ordinary applies the following guidance on products. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

Details from The Ordinary on delivery timing
For The Ordinary customers at theordinaryu.shop, this section explains delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryu.shop
Phone: 5419162323
Physical address: 542 W 29th St, Cheyenne, Wyoming, 82001, United States